Privacy Policy

Last updated: 1 October 2026

At Lomdogs Animal Care, we respect your privacy. This Privacy Policy explains what information we collect when you contact us or use our website, how we use it, and when we may need to share it.

Lomdogs Animal Care is an officially registered nonprofit organisation in Indonesia, NIB 1706250078636.

Information we collect

We only collect information that you choose to give us when you contact or interact with Lomdogs, or information that is needed to respond to your enquiry or provide a service.

Depending on how you contact us, this may include:

• Your name

• Your email address

• Your WhatsApp number, if you choose to provide it

• Information included in your message or enquiry

• Information provided when applying to volunteer

• Information provided when enquiring about adoption

• Information provided when arranging a shelter visit or beach walk

• Information provided when reporting an injured, sick or vulnerable dog

• Other information you choose to provide when communicating with us

If you choose to send us photographs, videos, locations or other information as part of an enquiry or report, we may use that information to respond to you and, where appropriate, help us respond to the situation.

How we use your information

We may use the information you provide to:

• Respond to enquiries and messages

• Respond to adoption enquiries

• Process volunteer applications and communicate with volunteers

• Arrange shelter visits and beach walks

• Respond to reports about injured, sick or vulnerable dogs

• Provide information you have requested

• Communicate with you about an enquiry or activity you have contacted us about

• Manage our day-to-day operations

• Keep appropriate records of enquiries, applications and communications

We do not use information submitted through our website to send marketing emails or other promotional messages that you have not requested.

Website hosting

Our website is hosted by Hostinger.

As part of providing website hosting, security and infrastructure services, Hostinger may process technical information associated with visits to our website, such as IP addresses, browser and device information, server logs and other information needed to operate and protect the website.

Hostinger processes information according to its own privacy policy and terms.

Email and WhatsApp

Information submitted through our website forms is sent to the Lomdogs email account used to receive that form submission. We use Gmail for our email communications.

We may continue a conversation by email or WhatsApp if this is appropriate or if you choose to communicate with us there.

If you submit an enquiry through our website and then choose to continue the conversation through WhatsApp, the information you provide, including your phone number and messages, may be processed by WhatsApp in accordance with its own privacy policy.

We do not add people who contact us to marketing mailing lists unless they specifically request or consent to this.

Donations and payments

Lomdogs uses third-party services to process donations and payments, including:

• PayPal

• Donorbox

• GoFundMe

When you make a donation through one of these services, your payment and financial information is handled by the relevant payment provider rather than being entered directly into our website.

We do not ask you to enter full payment card details into our website, and Lomdogs does not personally process card payments made through PayPal, Donorbox or GoFundMe.

These services have their own privacy policies and terms governing how they handle personal and payment information.

If you make a bank transfer directly to Lomdogs, we may receive the normal transaction information associated with that transfer, such as your name, the amount transferred and information shown by the bank. We do not use this information for marketing.

How we share your information

Lomdogs does not sell, rent or trade your personal information.

We may use or share personal information with services that help us operate our website, communicate with people who contact us, or provide services through our website.

These may include:

• Hostinger, for website hosting and infrastructure

• Gmail and other email services used by Lomdogs

• WhatsApp, where communication is continued through WhatsApp

• PayPal, Donorbox and GoFundMe for donations and payments

• Other services that help us operate specific parts of our website

These services have their own terms and privacy policies.

When we may be required to disclose information

We may disclose personal information where we are required to do so by law, in response to a valid legal process such as a subpoena or court order, or where we reasonably believe disclosure is necessary to comply with a legal obligation or a lawful request from law enforcement.

We may also disclose information where reasonably necessary to protect the safety of people or animals, investigate suspected fraud or misuse, or protect our legal rights.

Social media and external websites

Our website contains links to and may interact with external services including Instagram, Facebook, TikTok, YouTube, WhatsApp, PayPal, Donorbox and GoFundMe.

If you visit or interact with these services, the relevant service may collect and process information according to its own privacy policy.

If you contact Lomdogs through social media, the information you provide may be processed by the relevant social media platform. We may use the information you provide to respond to your message or enquiry.

External services have their own privacy policies and terms, which we recommend checking if you use those services.

Cookies and website information

Our website may use cookies and similar technologies that are necessary for the website to function, maintain security and remember certain preferences.

Some external services or embedded content on our website may also use cookies or similar technologies.

The cookies and technologies used may change as we update our website and services.

How long we keep your information

We keep personal information for as long as reasonably necessary for the purpose for which it was provided, to maintain appropriate organisational records, or where we have a legal or other legitimate reason to retain it.

When information is no longer needed, we may delete it or otherwise dispose of it securely where reasonably possible.

Keeping your information secure

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no method of storing or transmitting information over the internet is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you are located and the laws that apply to you, you may have rights relating to your personal information.

These may include the right to:

• Ask what personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete information where there is no longer a reason for us to keep it

• Ask us to stop or limit certain uses of your information

• Withdraw consent where we are relying on your consent to process information

If you would like to make a request or ask a question about how we handle your information, please contact us.

We may need to verify your identity before responding to certain requests.

Children’s privacy

Our website is not intended to collect personal information from children.

Some Lomdogs activities also have age restrictions, which are explained on the relevant pages of our website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time if our website, services or the way we handle information changes.

The latest version will always be published on this page, with the date shown at the top.

Contact us

If you have any questions about this Privacy Policy or how Lomdogs handles personal information, please contact us:

Lomdogs Animal Care

Email: shelterforlombokdogs@gmail.com